Returns and Refund PolicyUpdated 2 months ago

We are pleased to extend our refund policy to encompass eligible purchases* of furniture, lighting, rugs, and large-format art within a 72-hour period following the delivery date. All deliveries must be accepted in order to be eligible for a return. If a delivery is refused, your items risk disposal by our freight company. THELIFESTYLEDCO will not be responsible for any items a customer refuses at the time of delivery. 

To initiate the return process, kindly reach out to our E-Commerce Coordinator, Sophia, at sophia@thelifestyledco.com within 72 hours of the delivery date. Please provide the email address associated with the order and the corresponding order number. Once our team approves the return, you will receive the necessary information to commence the return procedure.

It is the customer's responsibility to ensure that the item(s) are securely packaged in their original packaging and returned to the appropriate party. Additionally, a restocking fee of 25% will be charged. The customer is responsible for arranging the freight to return items and all said freight charges. THELIFESTYLEDCO is not responsible for any fees that may be associated with this freight process.

Please note that returned items must be dispatched via mail within 14 business days. Please be advised that returning the item(s) is undertaken at your own risk, as we cannot be held liable for any damages incurred due to insufficient packaging or any loss or damage sustained during the return transit.

Kindly be aware that items received in a damaged condition or returns not received within the specified time frame will not qualify for a refund. You will be promptly notified via email once the evaluation process is completed. Please note that not all furniture, rugs, lighting, large-format art, or online exclusives are subject to our return policy. To check the return policy on a specific piece, please use the free chat located in the bottom right corner of our website and our customer service team can assist you.

Furniture, rugs, and all other online exclusive items purchased online cannot be returned in-store. Returns must be processed through the original purchase channel. Items categorized as 'Open Box' are final sale.

*Rug samples are not eligible for returns.